Legal
Privacy policy
Last updated 7 October 2026 Covers Meerko Cloud, not self-hosted installs
The short version
We only keep Gmail messages from your Meerko threads
Replies to emails Meerko sent, and messages from people in your sequences. The rest of your inbox is never stored.
Your Google tokens are encrypted
Mailbox access tokens are stored encrypted, and we never see your Google password.
We don't sell data or train AI on it
Meerko makes no AI calls. Your own agent does the thinking, on your side.
Product analytics with PostHog, no ads
We measure how Meerko is used (in the EU) to improve it. No ads or tracking pixels.
Fields in [brackets] are filled in once the company details are final.
01Who we are
Meerko Cloud is run by [Legal entity name], [Registered address] ("Meerko", "we"). For your account, we decide how your data is used (we're the controller). For the leads and emails you put into Meerko, we only process them on your instructions (we're your processor).
02What we collect
| Data | What it is |
|---|---|
| Account | Your name, email address and Google account ID, from Sign in with Google. |
| Mailboxes | The Gmail address you connect, its access tokens (encrypted), your sender name and daily limit. |
| Your workspace | Tables and leads you import or find, sequences, drafts, and their pipeline stages. |
| Emails | Emails Meerko sends for you, and the replies in those threads. |
| Connected apps | Apps you approve (like Claude Code), when they were connected and last used. |
| Usage | Pages you visit, clicks, and session recordings in which what you type and your workspace data are masked. Errors, with the page or request they happened on. |
| Agent tool calls | When an agent uses Meerko Cloud's MCP server: which tool it called, the arguments and result, the short reason the agent gives, the agent app and model, and how long it took. Never your conversation with the agent. |
| Technical | Server logs with IP addresses, kept by our hosting provider for security. |
03Gmail data
- Meerko asks Google for two permissions: to send email as you, and to read your inbox so it can spot replies.
- It only stores messages in threads Meerko started, or from people in your sequences. For other recent mail it checks the sender's address and nothing else, and never stores it.
- Gmail data is used only to send your emails and handle replies. It's never sold, used for ads, or used to train AI models.
- Nobody at Meerko reads your email, unless you ask us to for support, or the law or a security investigation requires it.
04How we use it
- To run the service you asked for: search, enrichment, sequences, reply detection and the pipeline.
- To keep it secure: sign-in, abuse prevention and debugging.
- To understand how Meerko is used and fix what breaks (product analytics and error tracking).
- To answer you when you contact support.
- We don't sell personal data or use it for advertising.
06Where it's stored
In the EU: the app runs in Google Cloud's Belgium region, the database in Supabase's Frankfurt region, and analytics in PostHog's EU cloud (Frankfurt). When a provider outside the EU is involved, the transfer is covered by the European Commission's Standard Contractual Clauses.
07How long we keep it
For as long as your account is open. When you ask us to delete your account, we delete your workspace data within [30] days, and it leaves backups within [X] days after that. Disconnecting a mailbox or an app ends its access straight away.
08Your rights
Email [privacy@domain] and we'll answer within 30 days. You can also complain to your data protection authority.
09People you email
If you got an email sent through Meerko: it came from the sender's own Gmail account, and they decided to send it. Every sequence email has an unsubscribe link; using it stops all of that sender's Meerko emails to you. To ask what data a sender holds about you, contact them, or write to us and we'll pass it on.
11Contact
Questions about your data?
[privacy@domain] · [Legal entity name], [Registered address]
We'll post changes here and update the date at the top. For significant changes, we'll email account owners first.